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Shipping & Returns

To avoid purchasing the wrong part and incurring unnecessary expenses or if you have any concerns about selecting the right product for your needs, please email our customer service representatives at supplystuf@gmail.com -- we typically respond within 1 business day. You can also call us between 8am and 5pm EST Monday through Friday at 717-299-3866.

Updated: April 6, 2016
All policies are subject to change.

Return Policy:

If you need to return an item, simply login to your account, view the order using the ‘Completed’ link under ‘My Account’, and click ‘Return Item(s)’. We will notify you via e-mail of your refund once we have received and processed the returned item.

The return period is 45 days from the date of delivery for items that are new, unused in original packaging. We will extend the return period by 30 days for purchases made between November 1 and December 31.

Your refund will be the total cost of the item, minus the cost of shipping.

If the product is covered under warranty, you can still return the item, but the shipping cost to return the item will not be covered. Depending on the item, our warranty period will either last 90 days or one year from the date of sale.

Who pays for the return shipping:

Buyer pays if:

  • Incorrect product is purchased.
  • Purchase is duplicated in error.
  • New appliance is purchased.
  • Realized item purchased was not required for the job.

McCombs Supply pays if:

  • Product is damaged.
  • Incorrect product is sent. -- i.e. a thermostat is sent instead of a water valve.
  • Item does not work (defective) within 30 days of delivery date.

It takes 2 to 4 business days for the refund to be processed from the date the item is delivered to our returns department. Once your refund is processed by our returns department, it typically takes 2-3 business days for the refund to be processed by your bank. If you have not received your refund within this time frame, please email supplystuf@gmail.com and a customer service representative will assist you.

Shipping:

UPS Air and Ground delivery days are Monday-Friday. For example, if Next Day Air is picked on Friday the delivery date will be next business day Monday, same thing goes for 2 day and 3 day service. No weekend deliveries.  Next Day Saturday deliveries are extra which can be done by calling in 717-299-3866. Shipping cut off time for UPS is 4 PM EST. Orders placed after 4 PM EST may not make it out the same day.

USPS will deliver on Saturdays depending on the day ordered and shipped, you can check delivery times on USPS.com, The orders placed for Flat rate and USPS will be sent out the next business day unless Express is picked and must be done by 12 PM EST, USPS Express is 1-2 Day delivery depends on your location. No Sunday Deliveries.

 

We strive to meet your needs by shipping as quickly as possible, usually within 24 hours. We currently only ship to the United States (and US territories), Canada, and Australia. We also ship to any APO address.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you have selected. Depending on the shipping provider you selected, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

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